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Frequently Asked Questions
How long is the rental period?
Most rentals include a flexible three-day rental period, allowing you to pick up the day before your event and return the day after.
How do I reserve my rentals?
A 25% reservation payment is required to secure your items and event date. The remaining balance is due before pickup.
Do you require a security deposit?
Some rental items require a temporary security authorization hold. The amount varies depending on the equipment rented and is released after the items are returned in good condition.
Where is pickup?
Rentals are primarily customer pickup in Commerce Township, Michigan. Exact pickup instructions are provided with your reservation.
Do you offer delivery?
Limited delivery may be available depending on the order size, location, date, and schedule. Delivery and setup fees are quoted separately.
What time is pickup and return?
Pickup and return times are arranged in advance and listed in your rental agreement. Please contact us if you need to request a different time.
Do I need to clean the equipment before returning it?
Basic cleanup is appreciated, but we handle the regular cleaning and sanitizing of rental equipment. Please remove food, trash, and personal belongings before returning items.
What happens if something is damaged or missing?
Customers are responsible for rental items while they are in their possession. Damaged, lost, or missing items may result in charges according to the rental agreement.
Can rental items be used outdoors?
Many of our items are suitable for outdoor use, but some equipment has weather or surface restrictions. Please ask if you are unsure about a specific item.
What happens if it rains?
Weather-related changes are handled according to the rental agreement. Please contact us as early as possible if bad weather may affect your event.
Can concession machines be used indoors?
Some concession machines can be used indoors, but venue rules vary. Cotton candy machines can sometimes trigger sensitive smoke or fire alarm systems, so please check with your venue before using one indoors.
Can I add items after I book?
Yes, as long as the additional items are still available. Contact us and we can update your reservation.
How far in advance should I reserve?
Booking early is recommended, especially for weekends, holidays, graduation season, and popular party dates. Last-minute rentals may still be available, so feel free to ask.
